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Account Not Found

Reference · Errors

account_not_found404

Not Found · Signed-in account endpoints and password reset

No account matched the credentials in this request. Sign up or verify the sign-in details.

What this means​

A dashboard request carried a credential whose account no longer exists: a session or password reset link minted before the account was deleted. Sign-in itself never returns this error; a wrong email or password gets the same authentication_failed whether or not an account exists, so the API never confirms which emails have accounts.

When you'll see this​

  • A browser tab kept a session for an account that has since been deleted.
  • A password reset link was opened after its account was deleted.
Learn more about how this works

A session or reset link points at one account. When that account is gone, the credential can't be used for anything else, so the request stops here. To keep sign-in from revealing which emails are registered, failed sign-ins don't use this error at all.

Example response​

{
  "success": false,
  "error": "account_not_found",
  "message": "No account was found matching the provided credentials. Sign up at asterwise.com or verify your sign-in details.",
  "details": [],
  "retry_after": null,
  "doc_url": "https://docs.asterwise.com/reference/errors/account_not_found/",
  "request_id": "req_01HXYZABCDEFGH",
  "timestamp": "2026-05-25T12:34:56Z"
}
NEW TO APIS?
Quick fix
  1. Sign in again at asterwise.com/signin, or sign up if the account was deleted.
  2. If you believe the account should still exist, email [email protected] from its address.
PRODUCTION ENGINEER
Recovery pattern

Only the dashboard receives this error; API keys never see it, and nothing in an integration needs to handle it.

Production handler​

No code example provided.

Avoid this error by​

  • Sign out of old browser sessions after deleting an account.
  • Request a new reset link rather than reusing an old one.